Expedia Reviews

Expedia has an overall rating of 4.0 based on 37 reviews. Customer feedback on Expedia is mixed: Expedia reviewers highlight positive aspects like user-friendly interface, competitive pricing, extensive travel options and great customer service, which strongly appeal to leisure travelers, business travelers, budget-conscious consumers and families planning vacations. However, Expedia is often criticized for its hidden fees, occasional booking errors, limited customer support hours and issues with refunds.

4.0/5.0

37 reviews

5 Stars

17

4 Stars

5

3 Stars

9

2 Stars

4

1 Star

0

All Expedia Reviews (37)
hello_louise806
May 15, 2026
"Fees could be more upfront"
Overall, my experience was okay, but I really wish the fees were explained more clearly from the start (no one likes surprises at checkout). It would be a lot better if everything was laid out upfront so you know exactly what you're paying for
lorenpierson9328
May 05, 2026
"Refund came through"
Umm, I did get my refund in the end, so that was good. It just took a bit longer than they originally said it would.
Brandon_dejohn88
May 01, 2026
"The booking itself went through fine, but when…"
The booking itself went through fine, but when I got to the hotel, they had the wrong room details... so that was a bit frustrating. It got sorted eventually, but it wasn’t exactly the smooth check-in I was hoping for
Ernest_nelson91
April 30, 2026
"Surprisingly quick fix"
I wasn’t expecting it to be sorted that fast, but the problem was dealt with really quickly. So far, everything seems to be working fine, which is a nice surprise.
hello_john967
April 28, 2026
"Reservation was fine, email could be clearer"
Everything showed up right when I checked in, so that was good. The dates and room type matched what I booked through Expedia, and I didn’t really have any issues with the hotel reservation itself. I just wish the confirmation email made this and that a little clearer, because I had to double-check it a couple times
JohnHaines
April 28, 2026
"Not much of a package deal"
I booked a flight and hotel package through Expedia because I thought it would save me some money, but after I checked the hotel and airline websites later, the price was basically the same, maybe even a little more. The trip itself went fine, but the whole “package value” thing felt a bit misleading. Some fees popped up late in the process, and it wasn’t super clear what was actually included. I also had to wait in a long queue when I needed help, which was annoying and made the experience feel even less convenient. Overall, it wasn’t terrible, but I don’t really feel like booking everything together gave me much value.
Leslie_carbone84
April 26, 2026
"I booked a hotel because Expedia showed…"
I booked a hotel because expedia showed the room type as available, but when I got there the hotel said they were basically almost full and that room type wasn’t actually available. expedia did help me switch it, so I’ll give them credit for that, but it took longer than I expected. I also had to keep verifying the same details over and over, which got annoying fast. Overall, it wasn’t a total disaster, but I really wish the availability info was more accurate upfront.
William_mowles83
April 25, 2026
"Booking worked out, but the wait was stressful"
I booked a hotel through expedia and kind of assumed the confirmation would come through right away, or at least quickly. Instead, it took a few hours, and I kept refreshing my email and checking the app because I wasn't totally sure if the booking had actually gone through. It did end up being fine in the end, so I guess there wasn't a real issue, but the waiting made it more stressful than it needed to be. Not ideal when you're trying to get plans sorted fast.
KING
April 25, 2026
"I reached out to support and they..."
I reached out to support and they got back to me really fast. The whole thing was easy, and I got the help I needed without waiting around...
PatricaSmith
April 23, 2026
"Super easy to find a good hotel"
I was able to find a nice hotel quickly, and there were plenty of options to choose from. Comparing prices was simple too, which made the whole thing way less stressful.
hello_robert316
April 21, 2026
"My card has been working just fine"
I haven’t had any problems with my card at all so far. It’s been working the way I expected it to, whether I’m using it for everyday purchases or just keeping it on hand when I need it. Nothing frustrating or unexpected has come up, which is really all I can ask for. Overall, it’s been a smooth and hassle-free experience.
josephine_Blackburn97
April 20, 2026
"Expedia rewards were actually easy to use"
I used my expedia rewards on a hotel booking last week, it was painless. I’m usually not a big fan of rewards programs because they always make things feel more complicated than they need to be, but this one was actually simple. The points showed up right at checkout, I applied them before paying, and that was it. No calling anyone, no confusing steps, nothing weird. It didn’t take a massive amount off the total, so I wouldn’t say it was life-changing, but I was still happy to save a little. The booking went through right away too, which I appreciated. Kind of rare when rewards feel both underwhelming and genuinely useful at the same time.
harriette1993
March 31, 2026
"I can’t remember exactly what went wrong with…"
I can’t remember exactly what went wrong with my booking, but I do remember the agent jumping in and fixing it really quickly. Super easy experience, and I definitely appreciated the help...
michael_Stover03
March 28, 2026
"Changed my hotel dates in about 5 minutes"
I had to switch my hotel dates last minute and thought it would be a whole thing. But it only took maybe 5 minutes on Expedia, give or take, and there weren’t any weird steps or annoying back-and-forth. Super easy overall, and I was relieved it went that smoothly.
BASSANI
March 25, 2026
"Super Handy for Travel"
This app kept my flight and hotel info all in one place, which was so convenient. I could quickly check the times, updates, and any changes without digging through a bunch of emails. It saved me time, seriously saved me time.
charles_Alcantara74
March 22, 2026
"A little extra step, but I appreciated the security"
I logged into Expedia from a new phone and it immediately asked me to verify it. It was a bit annoying in the moment, but I actually appreciated how quick and clear the verification process was. It made me feel better knowing they were watching for unusual logins and helping keep my travel details and account info safe.
soniacorscadden6754
March 12, 2026
"Decent for comparing rentals, but not perfect"
I used Expedia to look at car rental options for a weekend trip and it was helpful having a bunch of choices in one place, but it got a little annoying because a few prices seemed to change once I clicked through and the pickup details were not as clear as I would’ve liked so I ended up double checking things directly with the rental company just to make sure I wasn’t missing anything, and while everything worked out in the end, I’d say it was fine but nothing amazing.
julia_Hansen88
March 05, 2026
"Long Wait, Helpful Agent"
I had to call expedia to change a booking, the wait time was frustrating. Compared to other travel sites I’ve used, it felt like it took forever to actually get someone on the phone. I was on hold for almost an hour before an agent picked up. To be fair, the person I spoke with was friendly and got my issue sorted out, so that part was fine. I just wish reaching customer service didn’t take so long
Irene-edgell
March 05, 2026
"Wish I’d Checked Reviews First"
I booked the hotel and then found the exact same place cheaper somewhere else afterward. i wish I had read the reviews and compared a bit more before booking. Definitely regret not looking around first.
erinblackman6438
February 22, 2026
"I had a flight issue come up…"
I had a flight issue come up and I was so glad I’d added the travel insurance through Expedia, because in the moment you’re already annoyed and trying to figure out what’s next. The claim process was actually straightforward, which was a relief, and I didn’t have to keep calling over and over or chase people down. It did take a few days to hear back, so I was kind of checking my email more than usual, but once they responded everything got sorted out. Overall it was way less stressful than I thought it was going to be.

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Expedia Q&A

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jamesmcarthy
June 04, 2026

“the simple way to reach out is the 24/7 help call 1 888 232 1667 for customer support ? here's 24/7 help call 1 888 232 1667 for customer support ?”

I booked a flight yesterday and when i came online to print my itinerary today the flight was not booked and now it costs over $1200 more. can you please assist me? i always use expedia.com to book my flights and hotels and never had this to happen. is there anyway that expedia would honor the flight i had booked?

jamesmcarthy
June 04, 2026

“the simple way to reach out is the 24/7 help call 1 888 232 1667 for customer support ? here's 24/7 help call 1 888 232 1667 for customer support ?”

I am about to write the worst review ever of expedia if i don't get help right away from someone who speaks good english and has authority to help me out. i've just spent hours on the phone to india for what should have been a quick hotel booking. i called to complain of bait and switch on prices, and was finally offered a $50 coupon for my next booking for all the time i waited. i booked a room at full price to get this coupon. when i tried to use the coupon on a second booking it could not be applied to my booking! "please check the terms and conditions" -- which were nowhere to be found! i'm ready to cancel my first booking and slam expedia with a terrible review! i've never had this problem before, and have been using expedia for years! if you are losing this loyal customer, you are about to lose many more!!

Erik.Woods
April 27, 2020

“You were lucky to get through to anyone at all at Expedia. I've spent hours and hours and hours over three days trying to get through to anyone on their customer service phone line, their chat line and their e-mail, all to no avail. They really owe their customers much better customer service.”

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